Helpdesk Specialist

Location
Phoenix, Arizona
Status
Open

Description

Come join the Nikola Motor’s Information Technology Team as a Helpdesk Specialist on site at our Headquarters in Phoenix, AZ. Our team culture emphasizes collaboration, communication, and commitment to help us reach our goals in a dynamic startup environment.

We work in a field where the technology is changing daily, but that technology will forever change the world as we know it. Get to know a team and a culture who are learning and discovering daily, and who are developing the technology that everyone will know by name in 5-7 years.

What you’ll own:

  • Troubleshoot user issues related to laptop, network, conference room A/V, and related requests
  • Enter and update request tickets in our help desk ticketing system
  • Set up laptops and desktops for according to our standard configurations
  • Resolve Information Technology (IT) Support Requests as needed
  • Perform System Testing and Updates as directed

To be successful in this role you’ll need:

  • To be comfortable speaking to end users in a professional and timely manner
  • Ensure each of our end-users have a positive experience with our team, and their technology needs each day
  • Willingness to learn, take direction and take action

What you “must” already bring to the table:

  • A minimum of a high school diploma is required (Bachelor’s degree preferred)
  • 1-3 years of IT Service Desk experience in a fast-paced, growth and rapidly changing environment

Additional Profile Characteristic Preferred:

  • Self-starter, team-player, and a collaborative personality
  • Ability to work with little or no supervision
  • Excellent organization skills
  • Excellent communication skills (verbal/written)

Candidates must have current U.S. work authorization or be TN eligible from Mexico or Canada.

This position is not eligible for CPT or OPT.

 #LI-DF1


Equal Employment Opportunity statement (EEO)

Nikola Motor Company™ is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, physical or mental disability, sexual orientation, gender identity, medical condition, pregnancy, veteran status, genetic information or any other classification protected by state or federal law.


To all recruitment agencies: Nikola is not responsible for any fee related to unsolicited resumes from 3rd party staffing and recruiting agencies. No fee will be paid for candidates who apply and claim to be represented by an agency. Any unsolicited resumes, CVs, or other candidate information submitted by an agency will become the property of Nikola, and no fee will be paid in the event such candidate is hired.