Below are answers to the most frequently asked questions we have received. They are organized alphabetically by category, not in order of relevance.

BATTERIES

Q: What is the warranty on the battery pack?
A: Each battery pack is warrantied for the life of the lease which is 7 years.

Q: What is the size of the battery pack for the Nikola One™?
A: The Nikola One™ prototype has a 320 kilowatt hour (kWh) battery pack. The production model battery pack for the Nikola One™ might be slightly larger or smaller, depending on electric motor power needs as determined during testing.

Q: What kind of cells are in the battery packs?
A: There are several top manufactures of these cells, and we are still deciding which brand of lithium ion cell we will use based on which will provide the best performance. Once we have chosen a manufacturer, we will make an announcement.

Q: How much does the battery pack weigh?
A: The weight of the battery pack will depend on the final size of the production model battery pack. We estimate the production model battery pack will weigh between 3,000-4,000 lbs., which is significantly lighter than the diesel engine that has been removed.

Q: Is the battery pack weatherproof? Will it erode due to harsh or extreme conditions?
A: Each battery pack will be IP67 rated, which means it can withstand being submerged in water without shorting out or catching on fire. The battery pack will be tested under the harshest conditions to ensure suitability in extreme climates even when being blasted with road salt.

Q: How far can the Nikola One™ travel on the battery pack alone?
A: Each Nikola One™ is outfitted with an onboard range extending fuel cell that will automatically charge the battery pack when needed. If the onboard fuel cell were to fail, the Nikola One™ can travel around 100-200 miles at full battery level, depending on the size of the load. The Nikola One™ also has a charging port to help top off the batteries whenever you are resting.

CAB FEATURES

Q: What features are included in the Nikola One™ Cab? Can I customize my cab?
A: Each Nikola One™ will have a state of the art cab, providing comforts never offered before on production models. The cabs are expected to have some options available, but the production configuration has yet to be finalized. At present, the cab features:

Q: What cab configurations will Nikola™ offer?
A: Nikola currently offers two configurations: the Nikola One™ sleeper cab, and the Nikola Two™ day cab.

COST / PRICE

Q: How much does the Nikola One™ cost?
A: The Nikola One™ will be available to lease or purchase. Pricing will be determined when final specs are offered. The lease or purchase includes; unlimited miles, unlimited fuel, warranty and scheduled maintenance for 7 years.

Q: What happens after my lease is up?
A: Our goal is to provide a driver with a new truck every 7 years. That means, after 7 years you can renew your lease and trade in for a new Nikola One™.

DEALERSHIPS

Q: Will Nikola™ Motor have dealerships?
A: Nikola™ Motor has announced it will work with Ryder System, Inc. to offer sales, service and warranty at their 800+ locations.

Q: How can I apply for a Nikola™ Dealership?
A: We are not currently offering dealerships. Ryder System, Inc. will be the exclusive sales, service and warranty provider for Nikola™.

ELECTRIC DRIVING EXPERIENCE

Q: How does electric driving work? Are there any gears or a clutch?
A: There is no clutch with the Nikola One™. It isn't needed. There is simply an accelerator pedal and a brake pedal. It is that simple.

Q: How is the torque compared to a diesel?
A: With 4 electric motors, you get a unique 6x4 experience with full torque nearly all of the time. This means you do not have to hit a certain RPM to optimize torque. You should have full torque available at all speeds. From 1MPH to 65MPH, you should experience no appreciable drop-off in torque. That's a big advantage over diesel trucks.

Q: What noises will I hear from the electric motors?
A: With electric motors, you only hear the noise of the radiator and gears and a few other system components. It is pretty quiet. You will be surprised by what other pleasant sounds you can now hear when you don't have a noisy diesel engine drowning them out.

Q: What about braking?
A: The Nikola One™ uses the electric motors to do most of the braking, which also charges the batteries at the same time. The electric motors can be reversed to slow you down much faster while remaining nearly 100% silent. Say good-bye to noisy engine brakes. When needed, the air disc brakes will kick in to assist the motor braking. This will extend the life of your air disc brakes by nearly 3-4x and give you more stopping power. This is yet another safety feature offered by the Nikola One™ truck when compared to a typical class 8 diesel truck.

FUEL CELL

Q: How big is the Nikola™ fuel cell?
A: The Nikola One™ fuel cell produces almost 300 kilowatts (kW) of energy. This allows your batteries to have more than enough power even during a steep hill climb.

Q: What fuel does the fuel cell run on?
A: The fuel cell runs on hydrogen fuel.

Q: How loud is the fuel cell?
A: The fuel cell is nearly silent. This eliminates much of the normal noise you would hear and feel compared to a diesel engine.

Q: How do fuel cell emissions compare to diesel engine emissions?
A: Diesel engines emit toxic gases and hazardous particulates. The Nikola™ fuel cell is 100% emission free and only emits water vapor.

FUELING & CHARGING

Q: How often do I need to refuel?
A: The Nikola One™ has a fuel cell onboard that charges the batteries. This fuel cell runs on hydrogen and will need to be refueled every 800-1,200 miles depending on terrain and load size.

Q: How often do I need to charge the batteries?
A: You don't. The truck has a fuel cell onboard that automatically charges the batteries for you. You never need to plug in. However, the Nikola One™ will also feature a charging port to charge the batteries when you are at a facility that offers electric charging.

Q: How often does the fuel cell turn on during normal driving?
A: There are many factors that determine when the fuel cell turns on to charge; terrain, load to motors, battery longevity, battery level and more. We anticipate the fuel cell will run 50% of the time.

HORSEPOWER & TORQUE

Q: What is the horsepower and torque?
A: Our current prototype has 1,000 HP and 2,000 ft. lbs. of torque. This may change in the production model. The Nikola One™ will outperform any line haul diesel class 8 truck on the road today.

Q: Why so much horsepower and torque?
A: The advantage of the electric motor is that you only use what you need, when you need it. You are not penalized by having electric motors with greater HP and Torque. The motors only take the exact amount of energy they need to perform as directed and not a kilowatt more. So when you need that extra horsepower and torque to merge on the freeway, climb a hill or pass a slower driver, you have it.

Q: Will you offer a smaller horsepower and torque package?
A: We may offer smaller configurations depending on results from testing. We plan to provide more details on this at a later date.

HYDROGEN STATIONS

Q: How many hydrogen fueling stations do you plan on having?
A: We currently show an illustration on our website showing what coverage for the entire country would look like with 364 hydrogen fueling stations. We plan to develop fueling stations first in markets in which we have the highest demand for our trucks and will develop more stations over time. Ultimately, the goal is to have a station within 400 miles of you at any time. That means you could pass up to 2 stations before you need to refuel, giving you great access to fuel anywhere in the country.

Q: How many trucks can fuel at one time at your stations? How long does it take to fill up?
A: The capacity to fill trucks at a station is only limited by the number of pumps at each station. We currently plan to have between 5-10 hydrogen fueling pumps at each of our stations. Normal filling times will be between 15-20 minutes from empty.

Q: How is the hydrogen stored at each Nikola™ Motor fueling station?
A: The hydrogen is stored in liquid form onsite at each station.

Q: How is the fuel stored on the truck?
A: The hydrogen on board the Nikola One™ will be stored in compressed hydrogen tanks.

Q: Can I plug in to charge the battery pack at a Nikola™ fueling station?
A: Yes. Each Nikola One™ comes equipped with a DC charger which will enable the driver to top off the battery not just at Nikola™ fueling stations, but at any location offering electrical charging. This will be especially helpful to run the amenities in the cab all night long without the need for the fuel cell to turn on. While you don't need to "plug-in" to run the Nikola One™, the trucks will have the ability to tap into electrical power at truck stops.

Q: Will Nikola™ fueling stations include a convenience store, truck wash, showers, etc.?
A: Working with our fueling station partner, we will pick the optimal facilities for our locations.

ORDERING

Q: How do I order a Nikola One™ or Nikola Two™ truck? Is a down payment required?
A: You can reserve a Nikola One or reserve a Nikola Two for $1,500 by clicking any of the reserve buttons or links throughout this website. Simply create a Nikola™ account with your contact information and fill out the payment method for deposit. The deposit is 100% refundable until your order is finalized.

You will be able to sign in to your Nikola™ account to get updates on when the truck will be available. Pricing may vary depending on the features you choose when you fill out your final order form later on. NMC may contact you for more information or to verify your deposit if we see a reason to do so. We also reserve the right to cancel, modify or change delivery orders at any time. Please see full terms and conditions for more information. If you experience any difficulties in your reservation process, please contact us.

Q: What does my reservation get me?
A: A reservation saves you a place in line to be one of the first to order a truck. Reservations continue to come in every day. The sooner you reserve your Nikola™ vehicle the sooner you may receive it once orders and deliveries begin.

Q: How long until I get my truck once I place a reservation?
A: We plan to begin delivering the first Nikola™ trucks in 2020 based on our current timeline, which includes completing all U.S. department of transportation testing and regulation compliance. This could change, but we will keep everyone updated on any changes to the timeline.

Q: What about taxes and credits?
A: Buyer is responsible for state, federal and any other taxes associated with the purchase. These will be outlined for you in the final order form along with financing options, payment options and other information. There may be state and federal credits that apply towards the purchase or lease of electric or hybrid vehicles.

Q: Will software updates be available?
Nikola™ vehicles may receive over-the-air software updates periodically that add new functionality and features. When an update is available, you'll be notified on the center display with an option to install immediately, or schedule the installation for a later time.

WARRANTY / SCHEDULED MAINTENANCE

Q: What does the warranty and scheduled maintenance program look like?
A: All service, warranty and maintenance will be done through any of the 800+ Ryder System, Inc. service locations. We will announce exact details of these programs before final ordering. For now, while it may change some, our goal is to provide all Nikola™ vehicles with warranty and service coverage through the first 7 years of ownership. Details and specifics to follow.

Q: What is the service network going to look like? Where can I get my truck serviced?
A: All service, warranty and maintenance will be done through any of the 800+ Ryder System, Inc. service locations.